"Dear Ms. Kingsbury:
"We are sincerely grateful for the tremendous help and guidance you have extended to us during our dealings with Workers' Compensation regarding Ramiro's recent back injury.
"You have always show great attention to detail and professionalism and we appreciate that. The Austin Fire Department can take pride in having someone with your expertise and diligence assisting their employees. Your willingness to take the lead and go the extra mile made the difference between a timely response from Workers' Compensation and a drawn out battle, which we were told we could expect. Your dedicated service has invaluable to us during this very trying time. You are a great asset to the Austin Fire Department. It is not very often we are able to compliment someone for a job well done, [but] in this case, it is well deserved.
"Again, thank you for all that you do and we wish you continued success in your endeavors and in your career."
Ramiro Ramsey Zapata (FF, AFR/C Shift)
San Juanita Zapata