"One of the EMS crews has brought to my attention the outstanding effort of E-36B on December 12th. The initial call was for a lift assist but according to the EMS crew the patient had multiple medical and social issues which complicated the situation. The astute E-36B crew, after assessing the patient and their living situation, recognized that the patient was in need of additional medical care. An EMS unit was requested and the patient was subsequently transported and admitted for severe dehydration and malnourishment. I would like to commend Engine 36B including Jason Alvarez, James Biddle, Adam DeLeon, and Holly Montgomery for their vigilance and excellent care. They are a credit to the profession and to the outstanding reputation of the Austin Fire Department."
Paul R. Hinchey MD MBA
Office of the Medical Director
Austin/Travis County EMS System