Tuesday, June 22, 2010

Dispatch Kudos

At approximately 2:30 p.m. on Saturday, June 19, AFD dispatchers suddenly found themselves working without a CAD system. One of the servers in the basement died and took the CAD down with it. AFD Dispatch supervisor Lt. Rob Stephenson quickly moved the department to Recon Level 2 and implemented emergency "CAD down" procedures. Fire Specialist Gary Wilks responded to CTECC and brought the back-up CAD on line. Due to the hardware failure, this was not a routine or simple task. Fire Specialist Wilks then coordinated with the CAD vendor and CTECC IT personnel on a plan to bring the main CAD back on line. Meanwhile, the dispatchers continued taking calls and dispatching units by working with what they had.

Kudos to the on-duty dispatchers and especially Fire Specialist Wilks for coming in on a Saturday to take care of this urgent problem quickly and efficiently.